FAQs
Frequently Asked Questions
What is a Digital Arrival Card?
A Digital Arrival Card is a free, mandatory online declaration required by some countries (like Malaysia, Thailand, and Indonesia) for most international travelers. It collects basic personal, travel, and accommodation details to help streamline immigration clearance.
Who needs to complete a Digital Arrival Card?
Most foreign travelers — including visa-free visitors — must complete it. Exemptions typically include:
– Citizens of the destination country.
– Long-term pass holders.
Requirements vary by country — always check official sources.
When should I complete my Digital Arrival Card?
Most countries require it to be submitted within 3 days before your arrival date. We recommend preparing your draft early so you’re ready to submit when the window opens.
Can I prepare my Digital Arrival Card in advance?
Yes! While you can only submit it within 3 days of arrival, you can prepare your draft anytime. FlyClearly helps you review it early so you’re confident and ready to submit on time.
What happens if I don’t submit it in advance?
Travelers who arrive without a completed Digital Arrival Card may be denied entry or face significant delays at immigration. Always complete it before your flight.
What information is required for a Digital Arrival Card?
Typically:
– Valid passport details,
– Flight information (airline, flight number, dates),
– Accommodation address in the destination country.
Exact requirements vary by country.
Is the Digital Arrival Card the same as a visa?
No. A Digital Arrival Card is a mandatory travel declaration, not a visa. It’s required even for travelers entering visa-free.
Is FlyClearly affiliated with any government?
No. FlyClearly is operated by GlobEntry Services LLC, a private U.S.-based company. We are not affiliated with, endorsed by, or connected to any government, immigration authority, or official entity.
How does the review process work?
After you provide your travel details, our team checks your draft for common mistakes — like mismatched flight numbers, incomplete addresses, or formatting issues. You’ll receive clear feedback via email so you can finalize your form with confidence.
How long does the review take?
Most reviews are completed within 24 hours. During peak times, it may take up to 48 hours. We’ll keep you updated via email.
Is my personal data secure?
Yes. We use bank-level encryption and strict data protection protocols. Your information is never shared with governments, third parties, or immigration authorities. We automatically delete your data after your trip (or per our privacy policy).