Terms of Service

Last updated: Nov 10, 2025

  1. Introduction
    These Terms of Service (“Terms”) govern your use of the website flyclearly.com (the “Site”), operated by GlobEntry Services LLC (“we,” “us,” or “our”).
    By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our Site.
  2. Important Disclaimer

    FlyClearly is a private, independent travel assistance service. We are NOT affiliated with, endorsed by, or connected to any government, immigration authority, or official entity. We do not issue, approve, submit, process, or monitor any government travel documents (including arrival cards, visas, or entry permits). All such submissions must be completed by you directly through the official government portals (e.g., Thailand’s TDAC, Malaysia’s MDAC, Indonesia’s e-Arrival) etc.

  3. Nature of Our Services

    Our service provides:
    Educational guidance on travel entry requirements,
    Review of your self-prepared travel documents for completeness, accuracy, and common errors,
    Translation assistance (where offered),
    General support via email.
    You retain full responsibility for:
    Completing and submitting your forms via official government channels,
    Ensuring all information is accurate and compliant with government rules.
    We do not “obtain,” “deliver,” or “handle” your application with any authority. We only help you prepare your draft before you submit it yourself.

  4. User Responsibilities

    To use our services, you must:
    Be legally capable of entering into contracts,
    Provide accurate personal information,
    Understand that final submission is your responsibility.

  5. Payment & Fees
    Service fees are displayed on our payment page. Fees are for document review and guidance only—not for government processing (which is free or paid directly to the government).
  6. Limitation of Liability

    We provide our service “as is.” We are not liable for:
    Rejection of your form by a government authority,
    Delays or errors caused by incorrect information you provided,
    Changes to government requirements beyond our control.

  7. Intellectual Property
    All content on flyclearly.com is owned by GlobEntry Services LLC. The domain flyclearly.com is registered to our company.
  8. Customer Support

    Our support team is available at care@flyclearly.com . For security, we may request verification of your identity before assisting.

  9. Governing Law
    These Terms are governed by the laws of the State of Delaware, USA.
  10. Changes to These Terms
    We may update these Terms at any time. Continued use of the Site constitutes acceptance.