Privacy Policy

  1. Introduction

Welcome to FlyClearly, a private travel assistance service operated by GlobEntry Services LLC (“we,” “us,” or “our”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit flyclearly.com or use our document review services.

Important: FlyClearly is not affiliated with, endorsed by, or connected to any government, immigration authority, or official entity. We do not submit, process, or guarantee approval of any government travel document. All submissions must be completed by you directly through official government portals (e.g., Thailand’s TDAC, Malaysia’s MDAC).

  1. Who We Are
  • Legal Entity: GlobEntry Services LLC
  • Contact Email: care@flyclearly.com
  • Address: 1111B S Governors Ave, #37342, Dover, DE 19904, United States

We are the data controller for your personal information under applicable privacy laws.

  1. What Data We Collect

We only collect the information necessary to review your self-prepared travel documents and provide support. This may include:

Identity & Travel Data (if provided by you):

  • Full name
  • Nationality
  • Passport number and expiry date
  • Date of birth
  • Gender
  • Contact Data:
  • Email address
  • Phone number (optional)
  • Travel Details:
  • Airline and flight number
  • Arrival date and destination
  • Accommodation address (as required by official forms)

Technical Data:

  • IP address, browser type, device information (via cookies)

🔒 Note: We do not require passport scans, photos, or ID uploads. All data is entered via text unless you voluntarily attach a draft form.

 

  1. Why We Collect Your Data

We use your information only for the following purposes:

Purpose Legal Basis
Review your draft arrival forms for accuracy, completeness, and common errors Performance of our service (contractual necessity)
Respond to your support requests Legitimate interest / contractual necessity
Improve our website and service quality Legitimate interest (with minimal data)
Process payments securely Contractual necessity

 

We do NOT use your data to:

  • Submit forms to any government,
  • Share with immigration authorities,
  • Make automated decisions about your eligibility.
  1. How We Share Your Data

We do not sell or rent your personal information.

We never share your data with government immigration authorities.

We only share data with trusted third parties who help us operate securely:

  • Payment processors (e.g., Stripe, PayPal) — to process fees
  • Email providers (e.g., Mailgun, SendGrid) — to send review results
  • Cloud hosting (e.g., AWS, Cloudflare) — to store data securely
  • Legal/accounting advisors — as required by law

All partners are bound by strict confidentiality and data protection agreements.

  1. International Data Transfers

Your data may be transferred to and processed in the United States (where our servers and team are based).

We ensure protection through:

  • GDPR-compliant data processing agreements (for EU users),
  • Encryption in transit and at rest,
  • Regular security audits.
  1. Data Retention

We retain your data only as long as necessary:

  • 30 days after your stated arrival date, OR
  • 6 years if required for legal, tax, or accounting purposes (e.g., financial records).

You may request early deletion at any time (see Section 9).

  1. Data Security

We use industry-standard measures to protect your data, including:

  • SSL/TLS encryption,
  • Access controls (only authorized staff),
  • Regular security updates.

 

While no system is 100% secure, we take reasonable steps to prevent loss, misuse, or unauthorized access.

  1. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data,
  • Correct inaccurate information,
  • Request deletion (subject to legal exceptions),
  • Object to processing,
  • Withdraw consent (for marketing),
  • Request data portability.

To exercise these rights, email us at care@flyclearly.com . We’ll respond within 30 days.

 

  1. Cookies & Tracking

We use essential cookies to:

  • Keep you logged in,
  • Remember your preferences,
  • Analyze site traffic (via Google Analytics — anonymized).

You can disable cookies in your browser, but some site features may not work.

  1. Children’s Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children.

  1. Policy Updates

We may update this policy occasionally. The “Last updated” date will change, and continued use of FlyClearly means you accept the changes.

  1. Contact Us

Questions? Concerns? We’re here to help.

📧 Email: care@flyclearly.com
📬 Mail: GlobEntry Services LLC, 1111B S Governors Ave, #37342, Dover, DE 19904, USA

For EU users: You also have the right to lodge a complaint with your local data protection authority.